The National Bullying Helpline logo

Helpline: 0300 323 0169

Telephone: 0845 225 5787

We are open from 9am to 5pm Monday to Friday

NBH Terms and Conditions for use of this website

This legal Notice applies to the entire contents of the Website under the domain name National Bullying Helpline (the Company) (the Website) and to any correspondence by e-mail between you (the public) and our members of staff, including Volunteers and Management. This notice issued by The National Bullying Helpline (a Voluntary Organisation since 2012 and member of the NCVO - VC/17761). Using this Website indicates that you accept these Terms. If you do not accept these terms, do not use this Website.


The Company may revise these Terms & Conditions from time to time.



By accepting any part of the Website you shall be deemed to have accepted this legal notice in full.


The Company makes no guarantee that the Website will be continually accessible – without interruption or delay – and completely error free 100% of the time. The Company accepts no liability or responsibility for any breaches of security, technical interruptions or delays or errors, which you might experience on the Website from time to time.


Access to the Website may be suspended temporarily and without notice in the case of a system failure, maintenance or repair or for reasons beyond the Company’s control. The Company reserves the right to modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice and shall not be liable to you or any third party for any modification or withdrawal of the Website.


Personal use only

You agree not to modify, duplicate or copy, distribute, transmit, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products or services obtained from this Website unless you have explicit authorisation ie: for study purposes.


Any funds or financial benefit you come into based on the content of our Website, or work you do in our name (such as fund-raising during anti-bullying week or running marathon’s for example), will be declared to us.


If you are a Journalist please contact us directly. Statistics or information found this Website and which you use as part of your research will be attributed to us. You will acknowledge the National Bullying Helpline and make explicit reference, and give credit, to the Website as the source of your research. You agree to do this in any relevant reports or media articles you produce which refer to content found on our Website.


You agree that the Personal Information that you provide when you contact the Website volunteers is accurate and complete in all respects and you will notify the Company of any changes to your Personal Information where relevant. (See GDPR Statement also). You agree not to impersonate any other person or use a false name that you are not authorised to use.


Use of material appearing on the website

The Website, its visual design, layout, look, appearance and graphics used in connection with the Website is either the exclusive property of the Company or licensed by the Company.


Any content contained in sponsor advertisements or any information presented to you through the Website is protected by copyright, trademarks, or other property rights.


Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website are owned by or licensed to the Company.  This includes all text, graphics, images, photographs, downloadable guides and video material.


Visitor materials and conduct

Other than personally identifiable information (which is covered by our privacy policy and GDPR statement) any material you transmit to the Website shall be considered non-confidential. The Company shall have no obligations with respect to such material and it shall be free to copy, disclose, distribute and incorporate use of such material and all data, images, sounds, text for any purpose.


You are prohibited from posting or transmitting to the Website any material that is threatening, obscene, abusive, indecent, offensive, pornographic, liable to incite racial or religious hatred, blasphemous, discriminatory, in breach of privacy, in breach of confidence or which otherwise may cause annoyance and/or inconvenience or which encourages conduct that would be considered a criminal offence or give rise to civil liability.


You are prohibited from posting or transmitting to the Website any material which might be technically harmful data, including computer viruses, harmful components, logic bombs, trojan horses, worms or other malicious software.


Links to this website

If you would like to link to the Website you may only do so subject to the following conditions;


  • You do not remove, distort, or otherwise alter the appearance, size or appearance of any of the Website pages.
  • You do not misrepresent your relationship with the Company nor present any other false information about the Company.
  • You do not replicate our work or set up a competitive Company based on information contained on our Website.
  • If you wish to use our Website to raise funds for us, you declare this to us in writing at the outset and seek confirmation from us before you proceed.


The Company expressly reserves the right to remove the permission granted if you breach the terms set out and to take any action in respect of such a breach as it deems appropriate.  You agree to compensate the Company for any loss or damage suffered by the Company as a result of your breach of these terms.


Disclaimer of Liability

By entering the Website you agree that under no circumstances will the Company or its employees or volunteers be held liable or responsible for any content contained on, or omitted from, the Website, nor shall the Company be liable for any person’s reliance on any such content, whether or not the content is complete, current or correct.


All information found on the Website is intended for guidance only.  The Company will not be liable or responsible for any damage or loss caused as a result of your reliance or use of information on the site, or not doing anything as a result of reading, viewing or listening to any material on the Website.  The Company is not liable or responsible for any inaccuracies, errors including typographical errors or omissions, or for the results obtained from the use of the Website or its content.


All content and any advice received via the Website should not be relied upon for any personal, professional, legal or religious decisions you may wish to make – unless that advice is given to you a) specifically and personally, in consideration of your full case and under the terms of an explicit Client Agreement which you have engaged into with the Company and/or b) or give by a legal expert or Firm associated with the Company and which is the subject of a legally binding Client Agreement between yourself and the adviser.   In every case you should consult an appropriate legal professional in order to obtain specific advice tailored to your personal situation.


The Company does not accept liability or responsibility for the presence of any computer viruses contained in any material on the Website, whether it is downloaded, viewed, copied, read, printed or accessed in any other way.   The Company does not accept liability or responsibility for any losses caused as a result of any computer viruses contained in any material on the Website.


The Company does not guarantee that the Website will be compatible with all hardware and software that may be used by you.  Therefore, the Company will not be held liable or responsible for any damage to your computer equipment, software, data or other property as a result of your use of any material on the Website.


The Company shall not be liable for any loss or profit, revenue, business, goodwill, data, any indirect or consequential loss or damage, or other claims for consequential compensation whatsoever in connection with the use, inability to use or the results of use of the Website or information contained on the Website or any Website linked to this Web site or any material on such Websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, or data on account of your access to use the Website or your downloading of any material from this Website or any Websites linked to this Website.


These Terms are issued by The National Bullying Helpline whose Registered Office is PO Box 1276. SN25 4UX.



NBH Complaints Policy


The National Bullying Helpline (NBH) is required to have in place, and operate, an effective internal complaints handling process for handling any expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of a complainant about our business’s services.


Members of the public have the right to complain about services or conduct that does not comply with all aspects of our business operations, policies and procedures.  This, our policy, addresses the receiving of complaints, the responding to complaints, the process to follow when investigating complaints and notifying complainants of their rights during the investigation process.


This Complaints Policy contains two levels.



  1. Informal Complaint: In the first instance a Complainant may raise concerns by any reasonable means (letter, telephone, email or in person).  To avoid misunderstanding, written complaints are preferable.  At that point a manager dealing with the Client or caller will respond and will deal with any concern raised within 5 working days (unless there are extenuating circumstances ie: holidays, sickness etc), in order to mutually remedy any misunderstanding.  It is hoped that matters will be resolved amicably at this stage.

  2. Formal Complaint: If the informal approach proved unsuccessful a formal written complaint, duly signed by the Complainant should be submitted marked ‘Confidential’ and addressed to: The National Bullying Helpline. PO Box 1276, Swindon. SN25 4UX. Email; [email protected]    The complainant is required to provide full name, address and details for response along with any documents that are relevant which s/he would like to be taken into consideration.

    The formal written complaint will be investigated by an in-house, competent and sufficiently independent person, of suitable authority within NBH (or having access to necessary authority).  That person may be a Director of the Company or a Volunteer or Associate Consultant who has not been involved in the case. Importantly, the person appointed to deal with the formal complaint will not be implicated in that complaint in any way and Conflict of Interest will be observed at all times.  

    Responses to a complaint will address adequately the subject matter of the complaint and where a complaint is upheld, will offer redress (see below). 

    A decision will be put in writing to the Complainant.

    The Directors decision will be final in so far as it would conclude the internal complaint handling process.


For a full copy of the Complaints procedure, call us or contact us in writing.

The National Bullying Helpline are members of the NCVO  (National Council for Voluntary Organisations).  Certificate ID Member VC/17761


Conflict of interest:

Where senior management are implicated in any complaint, the matter will be investigated thoroughly and independently. Any member of the staff/team implicated in any complaint will stand down and will not lead or influence the investigation process.


Any member of the team who the complaint concerns will have a right to see the complaint and will have a right to respond as part of the investigation process.


Operating Principles

  • The Directors of the Helpline will ensure that this, the organisation’s complaints procedure, is readily available at all times and is copied to, or via, the Website.
  • The Directors of NBH will ensure all complaints are handled in accordance with this policy and in strict confidence.
  • The Directors of NBH will make themselves available to
    a) respond to a formal complaint within 5 working days to explain the complaints procedure in detail, and
    b) will ensure matters are investigated thoroughly and appropriately, observing conflict of interest and dignity and respect to all involved.
  • The Directors of NBH will ensure that all complaints are made without obstruction or victimisation.
  • The Directors of NBH will maintain a written log of all complaints and will also record what action was taken. The details will be held securely for an agreed period of time (See GDPR Policy). Confidentiality will be maintained in accordance with our GDPR Policy statement.


Authorised by the Directors 29 May 2018





General Data Protection Regulations (GDPR)


GDPR Statement of Compliance


Here at The National Bullying Helpline we take your privacy seriously.


We will only use your personal information to administer your account and provide the products and services you have requested from us, as set out on our Website or in our Terms and Conditions statement.


Simply, we only collect information that we need for specific purposes.  We keep all data secure while it is in our possession. We ensure all data is relevant and kept up to date. We will only hold as much data as we need and only for as long as we need it.   Data is then destroyed securely or on request it is returned to you, our Client ; documents such as employment records for example.  We never share your data or pass it to a third party.  We will allow a subject to see the data we hold (in their case only) on written request.


For our complete GDPR policy statement contact us directly on 0845 22 55 787.




Members of the NCVO National Council for Voluntary Organisations. Certificate ID Member VC/17761. Our Terms and Conditions apply to anyone who uses our website.

For a copy of our Terms and Conditions statement or our GDRP Policy contact us directly by telephone or email Alternatively write to us at PO Box 1276. Swindon. SN25 4UX enclosing a Stamped Addressed Envelope for a hard copy of our Terms and Conditions. We have a Complaints Policy. We also have a Vulnerable Client Policy.


Our Terms and Conditions can be found both on our website and within all Client Agreements.

The National Bullying Helpline

Call: 0300 323 0169 or 0845 22 55 787

Purple Twitter icon Facebook Icon LinkedIn Icon

©️ The National Bullying Helpline 2022

Call the National Bullying Helpline on

0300 323 0169 or

0845 22 55 787

Open 9am to 5pm Monday to Friday