The National Bullying Helpline website and helpline is run by Volunteers. We are open from 9am to 5pm Monday to Friday. As a voluntary run organisation, we operate with limited resources and funds. Please be patient if you are unable to get through first time. If you need to talk to someone about a child that’s experiencing bullying at school, please do download our guide, Is your child being bullied. Written by the founder of the National Bullying Helpline, designed to walk you through every step of the process and help you resolve the problems your child is facing.
Our Volunteers give their time freely and unconditionally to this helpline. We are a helpline. We do not provide counselling services, mental-health or welfare advice and nor do we provide free legal advice relating to the merit of a particular case. We endeavour to remain impartial and, at the same time, offer practical advice to help you understand options open to you. We will do all we can to help you deal with the situation you are facing, to help you to understand your rights and give you the confidence to resolve matters yourself.
We find that some callers have high expectations when they call us. We may not be able to resolve your problem, but we will do all we can to help. If you are feeling angry or emotionally distressed at your personal circumstances at the time of your call, we would advise you to take a short break and call us when you feel calm. The conversation we have in that circumstance is likely to be far more productive. Avoid calling us while you are driving or walking. You may need to have pen and paper ready to take notes.
Please note: Our Volunteers will terminate a call where a caller is unreasonably abusive. Finally, we do not get involved in any disputes involving the Police, the NHS or a local Authority.
General Data Protection Regulations (GDPR)
GDPR Statement of Compliance Here at The National Bullying Helpline we take your privacy seriously. We will only use your personal information to administer your account and provide the products and services you have requested from us, as set out on our Website or in our Terms and Conditions statement. Simply, we only collect information that we need for specific purposes. We keep all data secure while it is in our possession. We ensure all data is relevant and kept up to date. We will only hold as much data as we need and only for as long as we need it. Data is then destroyed securely or on request it is returned to you, our Client ; documents such as employment records for example. We never share your data or pass it to a third party. We will allow a subject to see the data we hold (in their case only) on written request. For our complete GDPR policy statement contact us directly on 0845 22 55 787.
PO Box 1276, Swindon SN25 4UX
Call Charges: 0845 calls are charged at circa 7p per minute plus your telecom providers access charges. We do not receive revenue from inbound calls and nor do we profit from calls.
For all media enquiries please contact Amanda Stocks, Exclusive Press & Publicity Tel: 07768047406
As a voluntary run organisation, we operate with limited resources and funds. All donations are gratefully received and 100% of every donation goes in to the running of our free helpline and website. By donating as little as a £1, you are ensuring a dedicated helpline is there when someone is reaching out for help.
The National Bullying Helpline and Samaritans work closely together. The Samaritans call us from time to time to exchange advice regarding how to deal with certain types of helpline calls; cyber-bullying for example. It is a huge honour. Benchmarking and collaboration is very important in this industry.
*Call Charges: 0845 calls are charged at circa 7p per minute plus your Telecom providers access charges. We do not receive revenue from inbound calls and nor do we profit from calls. The National Bullying Helpline is a member of NCVO Member ID: MEMBERVC/17761
OPENING HOURS We are open from 9am to 5pm Monday to Saturday. We are a voluntary run helpline with limited resources and funding so please be patient if you are unable to get through first time.