MOVING FORWARD
Confidentiality
Our 'duty
of confidentiality' is, and always has been, to our clients.
We never have, nor ever will, release your details to a third
party. That said, the general public have a legitimate expectation
.. and from time to time they reasonably expect us, as an anti-bullying
organisation, to 'speak out' to further our cause in the interests
of best practice and to campaign for a stress-free, bully-free,
world. This is what we do. This does not mean to say that The
National Bullying Helpline ever will, or ever has, breached
client confidentiality.
Our Mission
is to continue to work towards eradicating anti-social behaviour
in all corners of our society and occasionally that involves
campaigning, speaking out and raising awareness.
February
2010
Following inaccurate
media reporting and public speculation in February 2010 it was
'implied' that we had breached both client confidentiality and
data protection guidelines. This was not the case in fact.
The Information
Commissioners Office (The ICO) exonerated us of any such breach.
We simply did not disclose personal names, personal details
or facts relating to historic calls to our helpline - either
to the Press or to any third party. We accused no one of being
a bully and we placed no one at risk in any way. If you would
like a copy of the ICO letter, call us on 0845 22 55 787.
Our pet hate
is the employer who denies bullying is occuring. All employers
should embrace the fact that conflict occurs and when an employee
feels aggrieved, s/he has rights.
The purpose
of our media intervention in 2010 was to point out the importance
of 'due process' as set out in the ACAS Code of Practice and
to encourage employers to investigate matters thoroughly rather
than make assumptions or (worse) make a public statement of
denial. Employees, UK wide, should feel able to raise contentious
matters in the workplace without fear of repercussion.
The media storm
of 2010 led to a significant increase in calls to our helpline
at the time, which we were unable to service. This was due to
both lack of funds and resources. This was most unfortunate
because it became immediately apparent that there was an urgent
need for a UK wide bullying helpline. That said, having provided
a free telephone bullying helpline service for several years
and finding that we continued to work in extremely stressful
circumstances with no funding, we decided to suspend services
temporarily. We have since recovered. We are back!
We are no longer
a Charity. However, this website remains 'your' National Bullying
Helpline. In an ideal
world there would be no need for an anti-bullying helpline.
If you are struggling
with a bullying, harassment, cyber-crime or anti-social behaviour
issue today, we hope this Helpsite will enable you to identify
solutions and remedies along with practical, affordable, professional
support.
See useful contacts
below.
CLOSURE
AS A CHARITY
TRUSTEE
CLOSING STATEMENT : January 2011
Trustees
of The National Bullying Helpline Charity decided with regret
at a meeting held on January 4, 2011, to discontinue the (free)
helpline service with immediate effect and take steps to close
the Charity down.
The
National Bullying Helpline is no longer a Charity.
The Charity, founded
in 2007, provided an invaluable free service to the public. In
2010 calls to the Charity trebled but the decision to close comes
because of a lack of funding and the resignation of our founder
and Chief Executive. Increased workload and trying to secure funding
for the Charity had taken its toll on the CEO’s health over
the last year. The Charity Commission is being informed. Volunteers
at the offices in Swindon have been told that the helpline will
no longer operate.
A statement from
the Trustees said: “This last year, calls to our
helpline have trebled and we have had to take on additional Volunteers
and resources to meet demand. Without doubt, this demonstrates
that a free anti-bullying helpline is a much needed and much valued
life-line for the general public – adults and children alike.
“We
believe our Charity was unique. We believe there is no other UK
bullying helpline today, quite like The National Bullying Helpline,
providing assistance to both adults and children who are affected
by anti social behaviour in the community, the home, the workplace
and/or the playground.
"Undoubtedly,
the closure of our Charity will be a great loss to the public.
“May
we thank our founders, our Ambassador, our dedicated team of Trustees,
Volunteers, our Sponsors and all Associates for their invaluable
input over recent years, to this worthy cause.”
The National Bullying
Helpline website will remain in place as a resource for those
who want information and guidance for combating bullying as it
contains practical tools and downloadable material.
END
THANK
YOU TO OUR PAST SPONSORS, VOLUNTEERS and ASSOCIATES